Gibraltar - patientbehandling i sundhedsvæsenet

Dacapo har igennem flere år hjulpet det lokale hospital i Gibraltar. Vores arbejde har bl.a. handlet om sammenhængen mellem strategi og dagligdag samt patientbehandling og håndtering af klager.

Senest har vi i efteråret 2010 arbejdet med hvordan man håndterer uenighed i forhold til patienter og hvordan taler man med de pårørende og med hinanden i personalegruppen om emnet.

"Thank you for your teams great work here in Gibraltar. I believe it served many purposes. In the first place it has become a safer place to comment on issues that affect their "Boss". I believe your team has started an awareness of the other person's perspective on issues (ie. patient or staff member). It brings a second dimension into their thinking.

Your team have made a significant contribution to our understanding of the issues and particularly the importance of culture in organisational change. Well done! I wish you every success in the future."
David J McCutcheon, Chief Executive